Cavita exists because of the people who walk through our door. We take your experience seriously and when something falls short, we want to know.Our journey has been anything but ordinary. Through every step, we've focused on staying true to our values and making space for thoughtful, lasting work.

How we listen

After your visit, you may receive a short survey by email or SMS. We read every response. We share them with the team. We use them to improve.

If something is not right during your visit, please speak to any member of the team or ask for a manager. We would always rather know in the moment.

You can also reach us directly at any time at contact@cavitarestaurant.com — we aim to respond within 48 hours.

We monitor Google, TripAdvisor and other platforms and respond to all reviews, positive and critical.

How we respond

When something goes wrong, we will acknowledge it promptly, investigate honestly, and tell you what we are doing about it. We do not consider a complaint closed until you are satisfied with our response.

If you feel your concern has not been addressed, you are welcome to contact our Operations Director, Ana Lucia Alonso, directly at contact@cavitarestaurant.com.

How we use your feedback

Guest feedback is reviewed by senior management after every service. Scores and comments are shared with the full team at our monthly meetings. Where patterns emerge, we act on them — in the kitchen, in service, and in how we run the restaurant.

Your data

Any personal information you share with us — through a reservation, a survey, or direct contact — is handled with care and in accordance with UK data protection law. We will never sell your data or share it with anyone outside of the trusted services we use to operate the restaurant.

You can read our full Privacy Policy here, or contact us at contact@cavitarestaurant.com to request access to, correction of, or deletion of your data at any time.

Cavita is operated by Mayahuel Ltd, Company No. 13316736, 56–60 Wigmore Street, Marylebone, London W1U 2RZ.